Our store is set up as a Hold Only now payment is for pickup pricing. Any tax due is to be paid on pickup. We do offer shipping for an additional charge will be charged the notification of cost is day of ship and taken over the phone charge or debit. You can call and arrange to pay by check but will hold order till received for new costumers. We ship stock items in 48 hours and items to glaze in 7-14 days.
Welcome to Artyard Studio’s store policies section. We are a small operation dedicated to your satisfaction with our work. We hope that you love your purchase and that the entire process is a smooth one. We do our very best to produce consistent work. However, as each piece is made by hand there will be naturally occurring variations in each piece – making each and every one a unique treasure.
SHIPPING Is an Additional Cost added.
We ship Mondays and Wednesdays. We ship USPS for small lightweight items, and UPS Ground for everything else. International customers are given a choice between both carriers – duties, customs fees, tariffs, that all are the responsibility of the buyer. We will not mark merchandise shipped overseas as a gift or otherwise lie about the product’s value to skirt or reduce customs fees. Because of the fragile nature of our work, every item is insured. Should a piece arrive damaged, please email us a photo within 48 hours of receiving the package to obtain a replacement or refund. Buffalo NY Pottery is not liable for lost or stolen packages. Buffalo NY Pottery will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal. For in-stock items, shipping happens 1-2 days after payment with few exceptions. Made-to-order items ship out as quickly as we can make them — we say within 5 weeks to be safe. Around the holidays it could be a bit longer, up to a month in some instances. Thanks for understanding!
Locally, studio pickup is available. Please select that option on the shipping page at checkout and we will send you an email when your order is ready to be picked up at our store. We will hold purchased product in our store for 30 days before we consider it abandoned. Abandoned merchandise is subject to a 30% restocking fee. There will be no refunds on made to order ceramics unclaimed after 30 days.
In an effort to conserve resources, a receipt is not enclosed in our shipments. If you need a packing slip or copy of your order, please contact us and we’ll gladly oblige.
REFUNDS AND EXCHANGES
We accept returns for exchange or store credit only within 7 days. All sales are final on seconds and sale items. Shipping charges for exchanges will not be refunded. All products are handcrafted. There may be slight variation in color, texture, and finish. These are not considered flaws. In the event of a defective item, please notify us via email and ship back the item — we will issue you a store credit or happily ship you a replacement piece. Shipping for defective or damaged items is free. In the event of an item damaged during shipment, please email us a photo within 48 hours of receiving the package to obtain a replacement or refund. We want you to be utterly satisfied with your purchase — please contact us with any questions or concerns related to your purchase and we will do our very best to resolve it.
QUANTITY DISCOUNTS & CUSTOMIZATION
We’re often asked if we offer discounts for buying large amounts of product at once – we do and would love to be part of your special celebration! Please email us prior to purchase to arrange your discount and discuss fulfillment deadlines & shipping costs. We offer tiered discounts off retail prices for orders over $800+ that meet our quantity minimums. Please budget a minimum of 6 weeks from order to delivery, and 8 + weeks around the holidays. Orders of this size are shipped UPS only and insured for their full value.
We also offer limited customization of our per-existing designs. When our schedule allows we also welcome special projects — if you are a design studio please email Thom directly to discuss your idea. We are not currently interested in any private label manufacturing projects. Thank you!
We’re always on the lookout for new retail partners – wholesale purchases are available to qualifying re-sellers with a minimum order of $600. We do not offer our work on consignment.
Any questions? Write to us. We’re very quick at responding.